How to request account deletion

You can delete your account yourself from inside the Kayayoo app. It takes about a minute.

1. 1

   Open the Kayayoo app and sign in

   Sign in to the account you want to delete. You must be signed in to make the request from inside the app.

2. 2

   Go to Profile

   Tap the Profile tab, then scroll down to the System section.

3. 3

   Tap “Delete Account”

   It is the red item in the System section, between “Help & Support” and “Logout”.

4. 4

   Choose a reason

   Select a reason for closing your account from the dropdown. This is required before you can continue.

5. 5

   Review and tap “Delete Account”

   The screen lists exactly what happens to your data. When you have read it, tap the red Delete Account button.

6. 6

   Confirm

   A confirmation sheet asks “Are you sure you want to delete your account?”. Tap Delete Account again to confirm, or Back to cancel.

7. 7

   Done

   You will see a confirmation screen and be signed out automatically. Your account is deactivated immediately and you will no longer be able to sign in.

If you cannot access the app

If you have lost access to your device or cannot sign in, you can request deletion by email instead:

• Email info@kayayoo.com with the subject “Account Deletion Request”.
• Include the full name on the account and the phone number or email address you registered with.
• We may contact you to verify your identity before we delete the account, so that no one else can delete it on your behalf.
• We will action verified requests within 30 days.

Before you delete

• Complete or cancel any active deliveries, trips or package requests.
• Settle any outstanding balance or pending payout — contact support if you need help with this.
• Download or note any delivery records you want to keep. You will lose access to your history once the account is deleted.

Data that is deleted

The following personal data is permanently deleted from your account and cannot be recovered:

• Your name and profile photo
• Your email address
• Your phone number
• Saved addresses and delivery preferences
• App preferences and notification settings
• Push notification tokens and device identifiers
• Linked sign-in methods (Apple and Google)
• Marketing subscriptions — marketing emails and SMS stop immediately

Data that is kept, and for how long

We are required by law to keep certain records even after your account is deleted. This data is stored securely, is not used to contact you or for marketing, and is used only for the compliance purposes below.

Where a legal obligation requires us to keep a record for longer than the periods above, we will keep it only for as long as that obligation lasts and then delete it. Anonymised or aggregated data that can no longer be linked to you may be retained indefinitely for analytics and service improvement.

Timing

• Immediately: your account is deactivated, you are signed out, and marketing emails and SMS stop.
• Within 30 days: your request is fully processed and your personal data is deleted, usually sooner.
• After processing: we send a confirmation email once deletion is complete.
• Up to 7 years: the compliance records listed above are retained, then deleted.

Even after deletion you may still receive legally required communications, such as receipts for past orders. Marketing emails and SMS stop immediately.

Questions or help

If you have questions about deleting your account or about the data we hold, contact us:

• Email: info@kayayoo.com
• Community7 L.L.C.
• 1900 West Park Drive,
• Westborough,
• Massachusetts,
• 01581

For more on how we handle your information, see our Privacy Policy.